The real estate regulatory authority or RERA complaints online facility began keeping in mind the increasing number of complaints against the builder and lack of action. The RERA Act came into force to resolve these issues, and this has built up over the years.
The RERA Act aims to instill accountability and transparency in the entire transactional process of real estate buyers and builders. Over the years, the regulator authority has received several complaints against builders across the country. The RERA complaints process setup helps address the complaints received by the regulatory authority.
The RERA complaint resolution process has given new hope to the property buyers. For instance, out of all the 38,569 complaints filed with UP RERA, the regulatory authority has cleared 80% of the RERA complaints. In another example, 3074 RERA Gujarat complaints have been resolved by the authority.
Each State has its own RERA website, wherein homebuyers can file RERA complaints online on the respective websites. The property buyers or their representatives can file complaints against builders to RERA under two different categories, i.e., RERA authority and RERA adjudicating officer.
In addition, the RERA complaint resolution process has given new hope to the property buyers. For instance, out of all the 38,569 complaints filed with the UP RERA body, the regulatory authority has cleared 80% of the RERA complaints.
Why File a RERA Complaint Online Against a Builder?
There are several cases wherein the property buyer can file a RERA Complaint online. These cases or reasons that lead a property buyer to file a complaint with the RERA authority include:
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Improper Registration of Project: Registering a project with RERA is a must. However, if the builder is selling or promoting a non-registered project, then the property buyer can issue a complaint to RERA against the builder.
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Wrong or Missing Information about Project: In case the builder is misleading the buyer with wrong information about the project. If the builder doesn't share the project details, the buyer can also file an online RERA complaint. Further, the builder has to share a quarterly update on the project. Non-compliance can lead to complaints against the builder to RERA.
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Delay in possession: If there is a delay in the delivery of possession, the buyer can file a complaint against the builder to RERA. The builder may have to pay the penalty, depending on the situation. Alternatively, the buyer can ask for immediate possession of the property.
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Defect in Structure: In case there is a defect in the structure of the building due to the quality of building material or in the workmanship, the property buyer can file a RERA complaint online against the builder for compensation.
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Ownership Issue of the Property: In case the builder plans to transfer the ownership of the property to a third person. In such a case, the builder has to take the consent of two-thirds of the allottees. Else the allottees can file a RERA complaint online.
Filing the RERA Complaint Online with the Authority
The provision for filing a RERA complaint online with authority allows the property buyers to file it with the RERA website of the respective website. After filing the complaint, the regulatory authority also provides the buyers to check the RERA complaint status online on the website.
To take an example, in the case of UP RERA, the property buyer can visit the UP RERA website and select the 'complaints section.' Under the complaint section, several services are available, including Register a Complaint, Complaint about Compensation, Complaint Status, Get Complaint Number, Information about Un-Registered Project, Public Grievance, Request for Rectification of Order U/S 39, and View Section 39 status.